Cancellation window is from the 1st-15th for the month ahead, no cancellation requests will be processed outside of this window. For example, if you are cancelling for May, April 15th is the deadline. If you pass this date, you will have to wait for the next window to open.
If an account breaks the cancellation policy (account shut off, payment not made for last month, etc), the account will go into default. If an account is terminated under default, that member will not be allowed to use the facility as a guest or member until the last month and associated fees are paid up ($25 default fee). There are no fees if cancelled during the cancellation window.
*We do offer an option to transfer your access to another person, if you missed the window and will not be allowed to utilize the membership during that time.
How to Cancel your Membership:
>Log into your portal at my.bodygenesisfit.com and press the cancellation button (between the 1st-15th).<
*If you just see your basic info, type your name at the top and hit save changes, the rest of your info will show at this time. If you have any questions, please do not hesitate to ask!