Cancellation Policy

Cancellation window is from the 1st-15th for the month ahead, no cancellation requests will be processed outside of this window.  For example, if you are cancelling for May, April 15th is the deadline.  If you pass this date, your request will process for the month of June instead of May.  There are two ways to cancel your membership, and neither require you to come into the facility, but can only be sent in between the 1st-15th (Anything sent outside this window will not be a valid request).

Option 1: Log into your portal at my.bodygenesisfit.com and press the cancellation button (between the 1st-15th).

or

Option 2: Send an email to bodygenesiscancellation@gmail.com (between the 1st-15th).  The email must include:

-Full name of each member being taken off the membership

-Reason for Cancellation

-Email that your account is under (So I can cancel the account on the portal for you)


DO NOT SEND EMAIL OUTSIDE THE (1st-15th) OR THE SYSTEM WILL DELETE IT AND TELL YOU TO RESEND BETWEEN THE CORRECT TIME FRAME, THANK YOU! 


Notice:

If an account breaks the cancellation policy (account shut off, payment not made for last month, etc), the account will go into default.  Any account that is terminated due to default will have a minimum suspension of 1 year from the facility (unless payment is made before the end of that month) and a resignup fee of double the payment missed will be assessed upon future signups.  If your account is terminated in good standing, there will never be a resignup fee for future signups. 


*Due date for declined payments is the 15th of the month missed.  Credentials will be suspended until payment is made, unless the gym is contacted.  We are willing to work with members that communicate problems with accounts.


Chargebacks:

* If a chargeback occurs on your account toward the facility, the following will happen to the members involved:

-Immediate Termination

-Ban from the facility as member or guest ($500 Signup fee to terminate the ban)